Shipping & returns

RETURNS

Returns must be made within 14 days of purchase with a receipt or proof of purchase. 

When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item and how the item was purchased.

If you're receiving a refund after we have received your item, it may take an additional 3-5 business days to fully process your return and issue your refund.

If we refunded you to a pre-paid card and you no longer have the physical card, the card is still stored within your account. It can be used toward future purchases on the account it's stored in.

How to Return Items:
•    Prepare your package for return. Pack your item securely, inserting any paperwork that was included when you requested your return from the Online Returns Center. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.

•    Ship your return based on the return shipping option you selected. 

o    Any Carrier: We provide you with a return shipping address, and you provide and pay for your own mailing label using the carrier of your choice.
o    UPS drop-off (only available for orders over $200): We provide you with a pre-paid shipping label for your return package and take it to an authorized UPS shipping location. (We'll show you a list of drop-off locations in your area.) This option allows you to track your package on its way back to us.

EXCHANGES

Exchanges must be made within 14 days of purchase with a receipt or proof of purchase. If you're making an exchange, after we have received your item, it may take an additional 3-5 business days to fully process your exchange and ship your new items.

How to Exchange Items:
An exchange order, with the same shipping speed that was used on your original item, will be created. You can send your original item back to the shipping address provided. You'll need to return the original item within 14 days to avoid being charged for both the original and exchange items. If the item you're exchanging costs less that your original purchase we will refund you the difference. This policy refers to color/size exchanges only. NailsBestBuy.com does not price match.

•    Ship your exchange based on the return shipping option you selected. 

o    Any Carrier: We provide you with a return shipping address, and you provide and pay for your own mailing label using the carrier of your choice.
o    UPS drop-off (only available for orders over $200): We provide you with a pre-paid shipping label for your return package and take it to an authorized UPS shipping location. (We'll show you a list of drop-off locations in your area.) This option allows you to track your package on its way back to us.

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